Returns and Refunds Policy

Cancellation

For distance purchases, consumers have 14 days from receiving the goods to notify us of cancellation without giving a reason. For an order delivered in separate shipments, the period starts on receipt of the last item.

Send a clear statement to hugoguimaraes@pinalta.com or Pinalta — Hugo Ferreira Guimarães, Estrada Nacional 222, Lugar das Cecegas, 5130-128 Ervedosa do Douro, Portugal. The model below is optional.

Return the goods to that address within 14 days of notifying us. You pay the direct return costs when cancelling for a change of mind. Pack bottles securely and keep proof of dispatch. Handling beyond what is needed to establish the goods’ nature and characteristics may result in liability for diminished value as provided by law. Discounted items retain statutory cancellation rights.

Refunds

We refund the payments covered by cancellation, including our least expensive standard delivery option, within 14 days of notification. We may withhold the refund until we receive the goods or evidence of return, whichever comes first. Refunds use the original payment method unless you expressly agree otherwise without additional cost. Extra costs for a more expensive delivery option chosen by you are not refundable.

Damage and lack of conformity

Contact us with the order reference and a description of the problem; photographs can help. Necessary costs of restoring conformity are not borne by the consumer. Statutory remedies and time limits apply independently of the 14-day cancellation period. Opening a bottle to discover a defect does not, by itself, remove statutory protection.

Optional cancellation form

To Pinalta — Hugo Ferreira Guimarães, Estrada Nacional 222, Lugar das Cecegas, 5130-128 Ervedosa do Douro, Portugal; hugoguimaraes@pinalta.com:

I give notice that I cancel my contract for the following goods: _____. Order number: _____. Ordered on: _____. Received on: _____. Consumer’s name and address: _____. Date: _____. Signature, only for paper notices: _____.